Frequently asked questions

Yes. GoRemit is run by Aabhushan Forex & Jewels Private Limited, RBI FFMC Licence No. MUM-FFMC-1041-2023. You can check the licence in the RBI's list of authorised money changers, and visit our L. T. Road branch in Borivali West. Our company details are on the About us page.

Residents of India aged 18 or over with a PAN, for travel and other purposes permitted under FEMA; parents or guardians for minors; and companies for business travel of their staff.

From the interbank market rate plus a margin that differs by product. Rates move during the day; every quote shows our rate and the market rate side by side. The live rates page shows today's rates.

Only when your online payment succeeds — the full amount, or a refundable 2% booking deposit that holds the rate for 36 hours (then transfer the full order amount by bank transfer or UPI; the deposit is refunded on completion). If you choose Pay later, the rate is not locked: it is fixed at the live rate when you pay. The deposit is refunded when the order is completed.

Yes. These are arranged through our authorised-dealer partner as a referral; any extra rate markup or handling charge is shown in your quote before you pay. University fees are paid by bank transfer — use Send money abroad.

For holidays and family visits, yes: tick "return ticket not booked yet", give a tentative return date and the reason, upload your onward ticket and sign a short declaration. For business travel a confirmed return ticket is needed.

Only the payment gateway's own charge for net banking and Visa / Mastercard debit or credit cards, plus GST — it is shown before you pay. UPI, RuPay debit cards and bank transfer (NEFT / RTGS / IMPS) are free.

On the order tracking page: the Payment status box shows the deposit, the order amount, what is still due and the deposit refund, and Payment history lists every payment with its reference. Your invoice (and SWIFT copy for transfers) appears there too, and is e-mailed to you when the order is completed.

GST on the currency conversion (on a slab, not the full amount — ₹180 on a ₹1 lakh purchase), a small delivery or service charge with GST, and TCS only if your LRS total this year crosses the threshold. All of it is shown before you pay. See charges and fees.

Notes come in whole notes, so a currency amount is rounded to the nearest multiple of its smallest note (for example 5 for EUR, 1,000 for JPY); cards load in whole units. The rupee total is rounded to the nearest rupee and shown as a separate "Round off" line.

Up to USD 3,000 equivalent in notes per trip; the rest on a forex card. Your total for the year under LRS is USD 2,50,000, counting everything you spend or send abroad through any bank or money changer.

Use the document checklist for your exact case — and e-mail or WhatsApp it to yourself. In short: PAN, passport (photo page and address page), Aadhaar or another address proof, the full round-trip air ticket and the visa where needed. Students also need the admission letter. The full list is on our KYC page, and the order form shows exactly what your order needs.

Tax collected at source (TCS) applies when your LRS total for the year crosses ₹10 lakh. It is not a cost: it is credited to your PAN and adjusted against your income tax or refunded through your return. See LRS and TCS explained.

Up to 60 days before you travel.

UPI, net banking, NEFT/RTGS/IMPS or a card — always from your own account. Cash at a branch only up to ₹49,999. Payments from someone else's account are refunded.

No. We hand over the denominations we have in stock, and an order cannot be cancelled because of the mix. If a currency runs short after you book, we may reduce the amount to what is in stock and tell you before handover; the difference is refunded.

Same-day doorstep delivery across Mumbai and Mumbai Suburban (Mon–Sat, except bank holidays) when your order is confirmed — documents verified and payment received — before 1 pm. Orders confirmed later are delivered the next working day. We call before leaving. Our executive comes on a two-wheeler — please arrange two-wheeler parking inside your society compound at the delivery address (the address on your photo ID). Only the traveller can receive the order, with original documents; if a delivery is missed, collect it from the branch within 2 days of ordering. See the delivery policy.

From the order tracking page, by phone or by email. If you cancel, or the order is not completed in time for a reason on your side, the booking deposit is retained to cover the cost of carrying the currency we bought for you; on a fully paid order that pre-agreed 2%, any further rate loss and the gateway charge are deducted and the rest is refunded. If we cancel, everything you paid is refunded in full and we bear the cost of the currency we had bought ourselves. See the cancellation and refund policy.

Carry some notes for the first day (taxis, food, SIM card) and the rest on a card: it is safer, can be blocked if lost, and usually gets a better rate than notes.

Reload online from our site while you are abroad. When you are back, place an encashment request and the unused balance is paid into your bank account.

It holds your exchange rate while we verify documents and you pay the order amount (or, for transfers, pay the remittance partner). We buy the currency for you the moment it is received, so it is refunded in full once your order is completed, and retained to cover our cost of holding that currency if the order is not completed in time for a reason on your side.

No — but you can do everything online with us. Book the transfer on our site, upload documents and add the receiver; once we verify them, you pay the authorised partner directly by UPI, net banking or NEFT, and the bank sends the money. We charge no fee for arranging it.

Documents handed to the bank branch before 2 pm are processed the same working day, and the SWIFT copy is shared the next working day. Credit to the beneficiary then depends on the receiving bank.

Sell it back to us at our buying rate — we can pick it up from your door in our delivery area. Residents may keep a limited amount of foreign currency notes for future trips; the rest should be sold back within 180 days of return.