Delivery and collection policy
Last updated: 08-11-2026
Where and when
We deliver currency notes and forex cards to homes and offices in Mumbai city and Mumbai Suburban (pincodes 400001–400104). Doorstep delivery (and doorstep pickup when you sell) is available for orders of ₹50,000 and above; smaller orders are collected from our branch. Same-day doorstep delivery across Mumbai and Mumbai Suburban (Mon–Sat, except bank holidays) when your order is confirmed — documents verified and payment received — before 1 pm. Orders confirmed later are delivered the next working day. Deliveries run Monday to Saturday during business hours (Mon–Sat, 10:00 am – 7:00 pm), except public holidays. You can also collect from our offices: L. T. Road, Borivali West.
An order is "confirmed" when the full payment has reached us and the documents have been checked.
Paying for a doorstep delivery
No cash is accepted for doorstep delivery. We accept only bank payments — UPI, IMPS, NEFT or RTGS — from the traveller's own bank account (or the company's account for business travel), as RBI requires for amounts of ₹50,000 and above. You can pay in one of two ways:
- Pay before delivery: pay the full amount online or by bank transfer; we deliver once it has reached us.
- Pay at the door: pay the 2% booking deposit now to hold your rate, and the balance by bank transfer or UPI when our staff arrive. We e-mail our bank details as soon as the deposit is received — please add our account as a beneficiary in your bank app straight away, as many banks take up to 24 hours to activate a new beneficiary. The currency is handed over only after the money has reached our account. Our staff cannot wait at your address, as they have other deliveries on the same route: if the payment cannot be made on arrival, the order goes back to our branch, and you can collect it there or ask for a new delivery slot.
UPI payments may be limited to ₹1,00,000 a day by your bank; for larger amounts please use IMPS, NEFT or RTGS. One doorstep delivery carries up to USD 1,00,000 equivalent; larger orders are collected from our branch.
Who can receive it
Only the traveller named in the order can receive it, at the address given in the order — or, for company orders, the traveller or a person the company has authorised in writing. Please keep ready the originals of your PAN and passport, and the other documents uploaded with the order. You will sign the declaration (Form A2) at handover. If the documents do not match, our staff cannot hand over the order.
Checking your notes and card
Notes come in a sealed envelope with the order number. Open it and count the notes in front of our staff, and check the card name and currency. Once you have accepted the delivery we cannot accept claims about the number of notes or a missing card, and the risk in the currency and card passes to you at that moment. The card PIN is sent separately by the card issuer.
Parking for our executive
Our delivery executive or authorised representative travels on a two-wheeler. You must arrange two-wheeler parking for them inside the compound of the society or building at the delivery address, and that address must be the address on your photo ID (the KYC document given with the order). Please also tell your security to expect them. If parking inside the compound is not arranged when they arrive, they will call you; if it still cannot be arranged, the delivery is treated as missed (see below).
Call before delivery, and missed deliveries
Our staff always call you to confirm before leaving for your address. If the traveller is not available when they arrive, we do not make a second home delivery: you can collect the order from the branch, with your original documents, within 2 working days of the missed delivery. If it is not collected within that time, the order is cancelled under our refund policy, and the service charge (including doorstep delivery) and the GST on it are not refunded.
Stay safe
Our delivery staff carry a GoRemit ID card and know your order number. They will never ask for your card PIN, OTP or any extra payment in cash. If something feels wrong, call us on +91 83569 24029 before handing anything over. See fraud awareness.
Selling currency to us
For sell orders we can pick up the notes from your door in the same areas, or you can bring them to a branch. Payment is made after the notes are checked.